ORDER & DELIVERY

Order placement

Orders received by customer services before 11:00 AM will usually be dispatched on the same day in order to meet our delivery target times.

  • North Island 1-2 working days
  • South Island 3-4 working days

An order acknowledgement should be received via email immediately after the order is received. It is vital that this is checked as soon as it is received to ensure that any human error from either party is resolved prior to dispatch. It is deemed checked and accepted 1 hour after receipt of order acknowledgement. A 20% restocking fee applies once product has left our premise so please ensure that your orders are correct. For all products that are not readily available for dispatch or for orders that are a special order.

You should receive a phone call to confirm an ETA.

Note: No returns will be accepted on special orders.

Cartage and Packaging

All products are FIS (free into store) as long as a minimum order of $1500 +GST is received. For all orders under the FIS minimum a freight charge of $65 will apply for Auckland deliveries $95 for the rest of the North Island and $105 for South Island deliveries. A packaging charge of $40 will apply for all orders under 30 sheets. Customers are welcome to collect orders with no packaging.

Returns Policy

All returns including customer cancelled orders will be decided at the sole discretion of IBS. No returns will be accepted without prior agreement. IBS requires a return of goods form to be filled out along with all the information in the checklist prior to any goods being returned. Before requesting to return any goods ensure that they are still in the same condition that they were received in.

You will need to send the following information:

  • Initial order form
  • IBS invoice copy (must be within 30 days of receiving the goods)
  • Reason for the return
  • Signed confirmation of acceptance of the 20% restocking fee
  • Credit request form

Note that you will need to return the goods at your own cost and this must be within 30 days of initial receipt of goods. The credit will only be processed after the goods are inspected and found to be in the original condition. Send all queries to sales@ibs.co.nz.

Terms and Conditions

The Independent Building Supplies Ltd (IBS) terms and conditions as found on our Account Application form apply to all sales. Ownership of all products remain with IBS until paid for in full. All prices are current as at the date of printing this price list. Terms and conditions apply. IBS reserves the right to change or alter the prices as required without prior notification. All prices are per sheet.